Returns & Cancellations

Is the delivery not complete or are some articles damaged? We would like to help, please contact us.

When can I exchange my items?

See our general sales and delivery conditions and here you can also read more about returns.

Can I cancel an order?

Depending on the reason, you can cancel your order within 2 hours after you placed your order.

Why has my order been canceled?

There are several reasons for this. Please contact customer service.

More Frequently asked questions

Ordering and delivery
Order online easliy with the website or our app. The orders will be deliverd within 24 hours.
Returns & Cancellations
Is the delivery not complete or are some articles damaged? We would like to help, please contact us.
Payment
When you order online you can safely pay online directly. You can also find an overview of the payment methods here.
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